Return Policy
Smart Coops
If you’re ever unhappy with any Coop Services or products for any reason, contact our support team.
30-Day Satisfaction Guarantee
We want you (and your flock!) to be 100% happy with your Coop products. You can return any verified faulty or unopened product within the first 30 days for a full refund minus transportation expenses.
Return Authorization
To initiate a return, simply contact us to obtain a Return Merchandise Authorization (RMA) number and return shipping label. Please note, returns without an RMA number won't be eligible for a refund.
Refunds
Please allow up to 14 days for your return to be inspected and refund to be processed back to your original payment method.
Restocking Fee
Please allow up to 14 days for your return to be inspected and refund to be processed back to your original payment method.
Memberships
If you’re ever unhappy with any Coop Services or products for any reason, contact our support team.
Examples of full refunds we’d grant:
- If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
- If you forgot to cancel your account a couple months ago and you haven’t used it since then, we’ll give you a full refund for a few back months.
- If you tried one of our products for a couple months and you just weren’t happy with it, you can have your money back.
Examples of partial refunds or credits we’d grant:
- If you forgot to cancel your account a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
- If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn’t end up using the extra features, projects, or storage space, we’d consider applying a prorated credit towards future months.
- If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.
7. Contact information
If you have any questions, or comments about these Terms please contact Coop at: